Frequently Asked
Pre-Service Checklist
Before your experienced heating and cooling dealer arrives at your home to service your heating and cooling system, take a moment to make sure you're prepared for the appointment. That way, your dealer has all of the information he or she needs and can get directly to work getting your system into top condition.
Here are a few things to do in preparation for your service appointment:
- Know where all of the units in your heating and cooling system are located.
- Check electrical fuses or breakers. A blown fuse or tripped breaker is a common cause of problems.
- Check your air filter. A dirty air filter is a common cause of problems.
- Write down the model numbers of all your products.
- Be ready to explain clearly what symptoms or problems you've had.
- Know how long ago your problem began.
- Make sure the system is accessible by the dealer. If there is something blocking any of your products, please remove it.
- If your system's products are in an attic or crawl space, please note this when calling for service.
- Lock pets in a separate room so they don't get in the way or get hurt.
- Make sure there's an adult (18 or over) home to legally allow entry to your home.
- Be prepared to answer the phone. Many technicians will call to confirm the appointment on their way.
- If you rent your home, make sure you have your landlord's permission to have your system serviced.
- If your system is frozen, shut it off before the technician arrives so it's thawed and ready for service.
- Make available a file containing information on all prior services performed on your system.
- Be prepared to make a payment to the dealer.
